Shipping Policy

Effective Date: December 27, 2024

At Muffy Makeup, we prioritize delivering your orders promptly and securely. Below, we provide a detailed overview of our shipping policies to ensure a smooth shopping experience.

1. Shipping Methods and Rates
We offer various shipping options to cater to your needs. Shipping charges are calculated at checkout based on your location and the weight of your order.

  • Standard Shipping: Delivery within 5–7 business days.
  • Expedited Shipping: Delivery within 3–5 business days.
  • Express Shipping: Delivery within 1–2 business days.

Note: Delivery times are estimates and may vary due to external factors, including shipping carrier delays or holidays.

2. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed after 12:00 PM (noon) or on weekends and public holidays will be processed on the next business day.

3. Shipping Locations
Currently, we ship to addresses within the United States. At this time, we do not offer international shipping.

  • Please ensure your shipping address is accurate to avoid delays or delivery issues.

4. Free Shipping
We occasionally offer free shipping promotions for orders exceeding a specific amount. Please check our website for the latest offers.

  • Free shipping applies only to Standard Shipping and may be subject to additional terms or exclusions.

5. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.

  • Use the tracking details to monitor the status of your package on the shipping carrier’s website.

6. Shipping Delays
Although we strive for timely deliveries, unforeseen delays may occur due to:

  • Weather conditions
  • Shipping carrier disruptions
  • Incorrect or incomplete shipping addresses

If your shipment is delayed, please reach out to us at info@muffymakeup.com, and we will assist in resolving the issue.

7. Lost or Stolen Packages

  • Lost Packages: If your package is lost in transit, contact us, and we will work with the carrier to locate your shipment or provide a resolution.
  • Stolen Packages: We are not responsible for packages marked as “delivered” by the carrier. For secure delivery, consider shipping to a location where someone can receive the package.

8. Address Errors
Customers are responsible for providing accurate shipping addresses.

  • Incorrect addresses may result in delays, additional charges, or undeliverable packages.
  • If you notice an error, contact us immediately to correct the address before shipment.

9. Returns and Exchanges
For information about returns, exchanges, or damaged products, please refer to our Refund and Returns Policy.

10. Shipping Fees and Taxes

  • Shipping fees are calculated during checkout based on the weight and destination of your order.
  • Applicable taxes will also be displayed during checkout.

11. Customer Support
For any questions or assistance regarding your shipment, contact us:

Thank you for shopping with Muffy Makeup! We are committed to ensuring that your orders are delivered seamlessly and on time.